This Refund & Cancellation Policy ("Policy") governs the purchase of GnaviQ products and services offered by WayWheel Logistics & Transport Solutions Private Limited ("WayWheel", "GnaviQ", "Company", "we", "our", or "us"). By purchasing or using any GnaviQ product or service, you agree to the terms of this Policy.
1. Order Cancellation
- Orders may be cancelled only before they are processed or dispatched.
- Once an order has been dispatched, it cannot be cancelled.
- The Company reserves the right to cancel any order due to product unavailability, payment issues, suspected fraudulent activity, or any other operational reason. In such cases, the amount received from the customer will be refunded through the original mode of payment.
2. Returns & Replacement
GnaviQ products are eligible for return or replacement only under the following circumstances:
- The product is received in a physically damaged condition.
- An incorrect product has been delivered.
- The product has a verified manufacturing defect.
Any request for return or replacement must be reported within 7 (Seven) days from the date of delivery by contacting the GnaviQ Support Team along with the invoice, photographs of the product, and a description of the issue.
Products returned without prior approval from the Company will not be accepted.
3. Refund Policy
- Approved refunds, where applicable, will be processed within 7–10 business days after successful verification.
- Refunds will be credited through the original mode of payment.
- Shipping charges, installation charges, activation charges, and any service charges, if applicable, are non-refundable unless expressly approved by the Company.
4. Subscription Services
- Complimentary SIM connectivity and platform subscription, if provided with the product, shall remain valid only for the applicable complimentary period from the date of platform activation.
- Subscription charges paid for GnaviQ services are non-refundable once the subscription has been activated.
- Customers may renew their subscription after the expiry of the complimentary or paid subscription period as per the prevailing plans.
5. Warranty Claims
Manufacturing defects covered under the applicable warranty shall be addressed through repair or replacement in accordance with the GnaviQ Warranty Policy.
Warranty claims do not entitle the customer to a cash refund.
6. Authorized Distributor Onboarding Fee
The Authorized Distributor Onboarding Fee is a one-time, non-refundable fee paid towards distributor authorization, onboarding, training, business support, and participation in the GnaviQ Authorized Distributor Program.
This fee is non-refundable under any circumstances, including resignation, termination, inactivity, suspension, or discontinuation of the distributorship.
7. Replacement Decision
All products returned for inspection shall be evaluated by the Company's technical team. Repair or replacement of the product shall be carried out solely at the discretion of WayWheel Logistics & Transport Solutions Private Limited after verification of the reported issue.
8. Contact Us
For any cancellation, refund, return, replacement, or warranty-related assistance, please contact:
WayWheel Logistics & Transport Solutions Private Limited GnaviQ Support
- Email: support@gnaviq.in
- Phone: +91 9403890868
- Website: <https://gnaviq.in>
9. Changes to This Policy
WayWheel Logistics & Transport Solutions Private Limited reserves the right to amend, modify, update, or discontinue this Refund & Cancellation Policy, in whole or in part, at any time without prior notice. Any changes shall become effective immediately upon publication on the official GnaviQ website. Customers, distributors, and other stakeholders are encouraged to review this Policy periodically to stay informed of any updates.