This Shipping & Delivery Policy ("Policy") governs the shipment and delivery of GnaviQ products and services offered by WayWheel Logistics & Transport Solutions Private Limited ("WayWheel", "GnaviQ", "Company", "we", "our", or "us"). This Policy applies to all purchases made through the official GnaviQ website or any authorized sales channel, including purchases by customers, Authorized Stockists, Authorized Distributors, and Authorized Dealers.
1. Order Processing
- All orders are processed upon successful payment confirmation or approval of applicable credit terms.
- Orders are generally processed within 1–3 business days, subject to product availability.
- Processing timelines may vary during peak demand, public holidays, or unforeseen operational circumstances.
2. Shipping & Dispatch
- GnaviQ products are dispatched through reputed courier, transport, or logistics partners selected by the Company.
- The Company reserves the right to determine the mode of shipment based on the order quantity, destination, and operational requirements.
- Shipment details and tracking information, where available, will be shared after dispatch.
3. Delivery Timeline
Estimated delivery timelines are as follows:
- Metro Cities: 2–5 Business Days
- Non-Metro Cities: 3–7 Business Days
- Remote Locations: 5–10 Business Days
These timelines are estimates only and may vary due to courier operations, weather conditions, government restrictions, or other circumstances beyond the Company's reasonable control.
4. Shipping Charges
- Shipping charges, if applicable, shall be communicated before order confirmation.
- For all orders placed by Authorized Stockists, Authorized Distributors, and Authorized Dealers, transportation, freight, courier, insurance, loading, unloading, and other delivery-related charges shall be borne solely by the respective partner unless otherwise agreed in writing by the Company.
- Any promotional free-shipping offers shall be applicable only if specifically announced by the Company.
5. Delivery & Acceptance
- Deliveries shall be made to the address provided at the time of placing the order.
- Customers and channel partners are responsible for providing accurate delivery details and ensuring that an authorized representative is available to receive the shipment.
- Delivery shall be deemed complete once the shipment is accepted at the specified delivery location.
6. Inspection Upon Delivery
The recipient must inspect the shipment immediately upon delivery.
In case of:
- damaged packaging,
- missing items,
- visible physical damage, or
- tampered packages,
the recipient should:
- immediately notify the delivery personnel, where possible;
- capture photographs of the shipment; and
- report the issue to the GnaviQ Support Team within 24 hours of delivery.
Claims reported after this period may not be accepted.
7. Delays & Force Majeure
The Company shall not be liable for delays caused by:
- courier or transport service providers;
- natural disasters, floods, fire, or other force majeure events;
- strikes or transportation disruptions;
- government regulations or restrictions;
- incorrect delivery information provided by the purchaser; or
- any event beyond the reasonable control of the Company.
8. Failed Delivery & Re-dispatch
If a shipment is returned due to:
- incorrect or incomplete address;
- refusal to accept delivery;
- repeated delivery failures;
- customer or partner unavailability; or
- failure to collect the shipment,
the Company may re-dispatch the shipment only after payment of the applicable shipping, handling, storage, or transportation charges.
9. Transfer of Risk
Ownership of the products shall pass to the purchaser upon receipt of full payment, where applicable. The risk of loss or damage to the products shall transfer to the purchaser upon delivery of the shipment to the specified delivery address or upon handover to the nominated transporter, whichever occurs earlier.
10. Contact Us
For any shipping or delivery-related queries, please contact:
WayWheel Logistics & Transport Solutions Private Limited GnaviQ Support
- Email: support@gnaviq.in
- Phone: +91 9403890868
- Website: <https://gnaviq.in>
11. Changes to This Policy
WayWheel Logistics & Transport Solutions Private Limited reserves the right to amend, modify, update, suspend, or discontinue this Shipping & Delivery Policy, in whole or in part, at any time without prior notice. Any changes shall become effective upon publication on the official GnaviQ website. Customers, Authorized Stockists, Authorized Distributors, and Authorized Dealers are encouraged to review this Policy periodically to remain informed of any updates.